2020 has seen digital transformation in retail accelerate exponentially. Frankly, it’s been a long time coming.
In times of uncertainty, we tend to turn to the familiar. Influencers speak for consumers and, in turn, consumers turn to influencers for guidance, reassurance, help, inspiration, and everything in between.
CV-19 has presented a unique set of challenges to retailers across the world but, among the turmoil, there’s opportunity.
We’re in the midst of the biggest global peace-time crisis and every sector has been hit hard by the spread of Covid-19.
Retailers no longer need to be convinced omnichannel is the path to increased profitability. Let’s face it, omnichannel in it’s different forms has been around for years. So why are countless retailers still getting it wrong?
In order to be successful - and deliver an exceptional customer experience - one of the most important aspects retailers have to get right is inventory management.
As we step into 2020, retailers the world over face a unique set of challenges. But what do these challenges look like and how are they shaping the future of retail?