Retailers no longer need to be convinced omnichannel is the path to increased profitability. Let’s face it, omnichannel in it’s different forms has been around for years. So why are countless retailers still getting it wrong?
It's one of our favourite events and a highlight in the retail calendar - this year was no different as NRF 2020 showcased the brightest ideas on the planet that are helping to transform retail and meet the evolving needs of the consumer and how they shop.
In order to be successful - and deliver an exceptional customer experience - one of the most important aspects retailers have to get right is inventory management.
As we step into 2020, retailers the world over face a unique set of challenges. But what do these challenges look like and how are they shaping the future of retail?
The first Retail Breakfast Club of 2020 has taken place in New York as part of NRF - Retail’s Big Show. Don’t worry if you missed out, here’s our top takeaways for you.
Picture this scene...you’re heading to a new store for the first time. You’re excited, it’s a brand you love but you’ve only ever bought or maybe only engaged with them online
Today, the customer experience never stops. With multiple touchpoints, online and offline, you have to be able to offer a seamless, customized experience.
Three topics about Customer Experience from PwC's Future of Shopping program.
Some of retails leading figures from across Europe came together in the heart of London on Thursday, November 7 to discuss the hot-topic of retail’s future.
From the fake news of the retail apocalypse through to making every moment in the customer journey matter, here's what we learnt from our Retail Breakfast Club in Stockholm, October 2019.
It seems barely a week goes by without news from across Europe of high street stores closing and retailers suffering - but is this the true reality for the industry?
What do customers want? It’s a simple question but one your business is likely asking over and over again. Because, let’s face it, there are certain things customers want in 2019 that simply didn’t exist a decade ago. Here’s who they are, want they expect and how you can give it to them.
This year’s Future Stores event took place at the end of May at Twickenham Stadium in London. The Sitoo team were there alongside 200+ in-store innovators, openly sharing their practical insights on the dos and don’ts to help retailers achieve the best ROI from their store transformation projects.
Sitoo’s widely respected Retail Breakfast Club has developed a truly international flavour with events in 2019 taking place in New York, and now Oslo. The latest instalment of the event took place at the Felix Conference Centre in Oslo at the end of March.
Transformation has been a buzzword in retail for a number of years now. The Sitoo team were in New York in January, not just to see the latest trends in the industry and by showing people from around the world new ways of bringing the future of retail to life.
The Sitoo team went to New York at the start of January for the NRF Retail’s Big Show. The event gave us chance to, not just to see the latest trends in the industry, but to show people from around the world new ways of bringing the future of retail to life.
Nyckeln till framgång för de flesta varumärken är att utveckla en strategi som omfattar ett enda varumärke som harmoniskt spänner över många kanaler.
En ny konsumentstudie visar att det som många experter hittills tagit för givet under pågående paradigmskifte i detaljhandeln bara är myter.
Startups inom tech flyttar närmare detaljhandeln. Walmart och Nordstrom har under året båda förvärvat teknikfokuserade startups för att flytta fram positionerna - och de är inte ensamma.
Ökad digital närvaro och nytt outletkoncept står skrivet i Åhléns framtidsplaner. Gustaf Öhrn, VD på Åhléns, menar att hela kedjan står inför en brutal förändringsresa som kommer leda varuhuset in en ny era.
Nordens samlade konsumenter handlade under 2017 varor online till ett värde av 209,6 miljarder svenska kronor. Vi fortsätter att inkludera mobilen mer och mer i vår shopping...