Unified Commerce, 2023-08-22
Top takeaways from MACH Global Research 2023
For the third year in a row, the MACH Alliance surveyed 500 tech leaders from Australia, France, Germany, UK, and the US to understand...
3 reasons why flexible fulfilment is a no brainer for retailers
Retailers who have been able to adapt, evolve and bend have weathered the Covid storm far better than those who remained rigid and set in their ways. In this article, we’ll show you why levelling up your fulfilment capabilities should be a top priority.
Sebastian at Shaping New Tomorrow - dare to do things differently
We spoke with Sebastian Juul Jensen, CX Manager at Shaping New Tomorrow, to find out how their unique ethos has fuelled their growth.
Top tips for retailers from the best in the business
We’ve collated some of the best tips from some of the most innovative brands, businesses, and retailers working in the industry, right here!
Putting the play back into retail with Hummel
We spoke to Claus Thykjær, Head of Retail at Hummel, to find out more about the secrets of their success and what the future holds for their ambitious brand.
Improving customer experience, insights from Rod Kilgour
With 36 years experience working in IT, our new Chief Operating Officer, Rod Kilgour understands inside out what retailers need their IT systems to do.
9 huge benefits of an Android-powered mobile-first POS
Can we get some love for an Android-powered, mobile-first POS? Flexibility is fundamental in retail right now and that includes being able to choose what platform you use. Whether it’s Android, iOS, or a mixture of both, we’ve got you covered. Check out the huge benefits it brings.
The guide to cut costs & boost retail profit
Find out how to tackle three of the biggest retail challenges right now - labor shortages and retention, inefficient retail operations and evolving customer expectations.
The best-of-breed mindset
Jens Levin, co-founder and CEO of Sitoo, sat down with Bård Kvamme Director of at premium Norwegian outdoor brand, Norrøna, to share their view on how state-of-the-art tech, a best-of-breed mindset, and unlimited flexibility are combining to change the face of retail.
LAKRIDS BY BÜLOW uses MACH technology to create best-in-class CX
Check out this great interview with LAKRIDS BY BÜLOW’s Michael Ewald Hansen. We dig into the customer experience, unified sales channels and MACH technology.
4 retail learnings from 2022
Booming physical retail, a renewed focus on the role of store associates and the flexibility of next-gen tech …here’s everything 2022 taught us about the current state of retail and what we expect to see in the year ahead.
Retail laid bare with Nudie Jeans' Matthew Stone
Check out this awesome interview with Nudie Jeans’ Matthew Stone. We dig into sustainability, the importance of physical stores, and what the future of retail holds. You’re not going to want to miss this one!
Meet your specific needs with a new level of hardware flexibility
Dig deeper into hardware flexibility; what it looks like in action, how it can easily be changed in response to seasonal variations, how all devices interact in real time and much more.
How to get your stores ready for the peak season
Here are our tips to take your efficiency and customer service up to the next level to ensure you’re sleigh-ing it this holiday season.
Top tips for retailers from some of the industry's sharpest minds
We’ve collated some of the best tips from some awesome retailers we’ve spoken to you right here.
The biggest benefits of great omnichannel retail
Great omnichannel will boost your sales but did you know it will help you do all this too?
Elevating the shopping experience beyond the expectations
What can Good Will Hunting and the Sistine Chapel teach us about physical retail? Quite a lot as it turns out.
Retail trendspotting with Nikos Delinikos from Eton Shirts
Global Operations Manager at Eton Shirts, Nikos Delinikos, shared with us his unique insight into all things retail including how the industry is evolving, where retail is going, and his three tips every retailer needs to hear right now. Check it out!
5 shopper personas and what they expect from you
Retail is really simple; your customers should get what they want, when they want it, every single time. Here’s the most common types of shoppers and tips on how you can meet their needs.
How to improve CX and increase sales with multi-channel selling and connected retail
You need to ask yourself: “Do you give your customers what they want?” If the answer is not a definitive ‘Yes’ then something needs to change and one of the easiest ways of doing this is to have connected multi-channel selling.
How to Maximize Sales & Improve CX with Integrated In-Store Data
Understanding the relationship between footfall & sales with a data-driven approach.
The key ingredients to achieve successful assisted selling
Assisted selling is the perfect way to stand out from your competition, build customer loyalty to generate long-term sales and make sure your customers feel time spent in your store is time well spent.
5 trends we expect to light up retail in 2022
It’s time to gaze into the future, here are the five hottest trends we think are going to light up retail in 2022.
3 stand-outs from the lessons we learned about retail in 2021
Like a phoenix from the flames, 2021 has seen retail rise up from the ashes. Amidst a huge sea change in the industry, here’s what stood out for us
How to ramp up your CX
In this ebook you’ll learn why you should change your mindset to retail software and customization. What SPIs are and how they make it possible to customize a SaaS solution without disrupting the code base.
Three top takeaways from the 2021 Retail Breakfast Club Stockholm
Retail Breakfast Club came back with a bang after a year in hiatus due to the events of 2020. Here’s our top takeaways from the 2021 Retail Breakfast Club Stockholm.
Takeaways from 2021 Gartner® Market Guide for Unified Commerce Platforms Anchored by POS
Read the four top takeaways from the 2021 Gartner® Market Guide for Unified Commerce Platforms Anchored by POS, which recognizes the retail’s shift to embrace digitalization and technological innovations.
Why an integrated approach to software will take your CX to the next level
There’s one thing that should underpin everything you do as a retailer. Just ask yourself this: “What do your customers really want and what can you do to make sure they get it?”. That's your answer.
Key takeaways from the Future Stores 2021 Benchmarking Report
The importance of technology in retail has been further emphasised in the findings from a new report which surveyed 100 Directors of Retail from organisations across Europe.
Turning self-checkout in retail into a reality
Self-checkout in retail is easier to implement than many people think. In this article we'll dig into what's required for self-checkout to work, and the benefits retailers have seen from implementing self-checkout.
How a Unified Commerce Platform can transform the traditional franchise model
Franchises play a huge role in global retail and continue to go from strength to strength.
Researching and choosing the best POS system for your business
Deciding to invest in a new POS and platform is a big decision for any retailer. Whether you’re changing solutions or investing in a cloud-native POS system for the first time, we’ve put together the top questions you should be asking potential vendors.
How building the perfect retail puzzle transformed Tiger of Sweden
Jens Levin, CEO and co-found of Sitoo, sat down with Rod Kilgour, CIO at Tiger of Sweden, to share their view on how to assemble the right pieces of the retail puzzle.
3 ways to make physical retail successful and grow your business in 2021
Popular opinion would have you believe the events of 2020 have finally delivered the knockout blow to physical retail. The good news is nothing could be further from the truth.
How retailers can succeed in 2021
In this eBook we'll highlight what you, as retailer, need to adress during 2021 to achieve best-in-class CX, make Unified Commerce a reality, make flexible fulfillment work for you and the importance of turning your associates into brand champions.
Top 5 takeaways from the Retail Expert roundtable
Could 2021 be the year of retail transformation? This was the question posed to a group of retail experts in a webinar roundtable discussion we held in partnership with Quinyx, Concrete, and RetailNext.
Measuring influencer ROI in a post-COVID world
In times of uncertainty, we tend to turn to the familiar. Influencers speak for consumers and, in turn, consumers turn to influencers for guidance, reassurance, help, inspiration, and everything in between.
The Five Key Capabilities Retailers Must Possess post COVID
Retailers around the globe are welcoming customers back as all stores are allowed to reopen after being shuttered for months.
The top takeaways from New York's Retail Breakfast Club
The first Retail Breakfast Club of 2020 has taken place in New York as part of NRF - Retail’s Big Show. Don’t worry if you missed out, here’s our top takeaways for you.
The Future of Shopping? It’s Already Here.
Today, the customer experience never stops. With multiple touchpoints, online and offline, you have to be able to offer a seamless, customized experience.
3 topics about CX from PwC's Future of Shopping program
Three topics we learnt about Customer Experience from PwC's Future of Shopping program.
What we learnt at Retail Breakfast Club Stockholm 2019
From the fake news of the retail apocalypse through to making every moment in the customer journey matter, here's what we learnt from our Retail Breakfast Club in Stockholm, October 2019.
How good is your in-store experience?
It seems barely a week goes by without news from across Europe of high street stores closing and retailers suffering - but is this the true reality for the industry?
5 different types of customers and what they want from your store
What do customers want? It’s a simple question but one your business is likely asking over and over again. Because, let’s face it, there are certain things customers want in 2019 that simply didn’t exist a decade ago. Here’s who they are, want they expect and how you can give it to them.
International flavour for Retail Breakfast Club
Sitoo’s widely respected Retail Breakfast Club has developed a truly international flavour with events in 2019 taking place in New York, and now Oslo. The latest instalment of the event took place at the Felix Conference Centre in Oslo at the end of March.
How CX took centre stage at NRF
Transformation has been a buzzword in retail for a number of years now. The Sitoo team were in New York in January, not just to see the latest trends in the industry and by showing people from around the world new ways of bringing the future of retail to life.
Sitoo in New York during NRF
The Sitoo team went to New York at the start of January for the NRF Retail’s Big Show. The event gave us chance to, not just to see the latest trends in the industry, but to show people from around the world new ways of bringing the future of retail to life.
The Halo Effect – the link between digital and brick and mortar retail
A single-brand strategy that spans several channels is key to the success of almost any brand. At the heart of this strategy is the realization that brick and mortar often serve as the hub of the brand’s ecosystem, driving sales online and vice versa.